Listening and responding to our customers is a critical part of everything we do – we're here to make your life easier! Our technical support is not outsourced, but is handled by our excellent in-house team. In addition to our four support staff, many other Apricots participate directly in support including Dmitry Buterin, our Chief Apricot. Any other companies you deal with where the president or CEO answers support emails? We didn't think so. 

Listening to customers is also key to our development process. Problems reported in support or features requests made in our community forums are the most important factors shaping what we develop and improve. New releases of Wild Apricot happen automatically every few months, and as a result our quality and reliability is consistently rising according to our regular customer surveys. 

Our customer respect also extends to our sales process – or rather, lack of it. We believe our product and support speaks for itself. That's why we don't have pushy sales-people or negative-option billing. We offer a 30-day free trial including full support, and we only ask for an email address – no credit card, no phone number, nothing else. Try us out and if you like us (which we think you will!) sign-up up for an account. If not, you'll get a few more reminder emails but no hard sell, we promise.